Johnel is a machine. He doesn't stop to eat or sleep like normal humans. We found him online as a recommended realtor. He was available literally 24 hrs to take our calls like he told us the first time we reached out to him. He's lived in Staten Island all if his life and knows the S.I. like the back of his hand. He worked hard for us and found us our dream apartment. At the end, when it came down to the final 2 options and my husband and I were at a complete impasse, Johnel stepped away to allow us to discuss, but we realized that even though this was a very personal decision, we wanted him to help us decide, so we called him back over. Johnel took us BACK to view the units AGAIN, and never let on if he felt this was a nuisance or a waste of time. He is part salesperson, part marriage ref, and there were even times that I felt like I was just walking through S.I. with a friend. It can sometimes get awkward spending hours on end with a complete stranger roaming around S.I. being from the BX, but there was never a boring or awkward moment with Johnel. He was personable, talkative and kept my husband and me engaged throughout the entire journey. We get why most of his business is through referrals! Thank you to Johnel Franks and to his team! You guys are great, and we won't work with anyone else in the future!