Have had many dealings with Mr. Franks in the past and always a pleasure dealing with him. He is very honest and professional. We looked at a lot of places on our own before Mr. Franks started helping us this time. He made himself available in the evenings and on weekends. He knows all about the North Shore area (our target). He listened to our requirements and only showed us apartments that met our criteria. When we decided on a place (there was a line of people seeing it that night), He stayed late to make sure our application was first on the pile. Only positive things to say about our experience. -Hlida & Jeorge Gonzalez